Shipping Policy — Free Express Delivery Australia-Wide
Every HolyH2O order ships free, Australia-wide, dispatched from our Sydney warehouse within 48 hours of payment.
Shipping at a Glance
Dispatched within 24–48 hours of payment
Delivered via Australia Post — 7–10 business days from dispatch
Free express shipping on every Australian order — no minimum spend
End-to-end tracking included with every order
We also ship to New Zealand
Estimated Delivery Timeframes
All timeframes are from date of dispatch, not date of order.
Sydney Metro: 2–4 business days — Free
Melbourne Metro: 3–5 business days — Free
Brisbane Metro: 3–5 business days — Free
Perth Metro: 5–8 business days — Free
Adelaide, Canberra, Hobart: 4–7 business days — Free
Regional & Rural Australia: 7–10 business days — Free
New Zealand: 7–14 business days — calculated at checkout
During peak periods (Christmas, sales events) allow an extra 2–3 business days. Pre-order items show their expected dispatch date on the product page.
What Happens After You Order
Order confirmation email sent immediately after purchase.
Your order is packed and dispatched within 24–48 hours on business days. Weekend and public holiday orders dispatch the next business day.
Shipping confirmation email sent with a Track Order link via Australia Post live tracking. Check your spam folder if you haven't received it within 48 hours.
Australia Post delivers to your door. If you're not home, a card is left with collection instructions or the parcel is left in a safe location.
Tracking Your Order
All orders are tracked via Australia Post. Use the link in your shipping confirmation email.
Didn't receive a shipping confirmation? Check your spam folder first. If it's not there, contact us at holyh2o.com.au/pages/contact-us with your order number.
Tracking shows "In Transit" for several days? This is normal during peak periods. Gaps between scans don't mean your order is lost.
Order hasn't arrived after 20 business days? Contact us and we'll open an investigation with Australia Post. We'll resolve it with a replacement or refund.
Address Changes & Order Edits
Change address before dispatch: Email us immediately at holyh2o.com.au/pages/contact-us with your order number and the correct address.
Change address after dispatch: Use the Australia Post tracking link in your shipping confirmation email to redirect the parcel.
Incorrect address at checkout: We can only dispatch to the address provided at checkout. Please double-check before placing your order.
Cancel or change your order: Email us with the subject line CANCEL or CHANGE as soon as possible. We process orders quickly and cannot guarantee changes after an order is placed.
Split Shipments
Orders containing different product types may be dispatched from separate warehouses. If your order is split:
You'll receive separate shipping confirmation emails with separate tracking numbers
Arrival times may differ by 1–3 business days
No additional charge — all shipping remains free
Gift Orders
Enter the recipient's address as the shipping address at checkout. No invoice is included in the box — receipts go to your email only. We are currently unable to include personalised gift messages due to our fulfilment process.
New Zealand Shipping
We ship to New Zealand via Australia Post International. Rates are calculated at checkout. Delivery typically takes 7–14 business days from dispatch. Customs and import duties may apply and are the responsibility of the recipient. All pricing is in Australian dollars (AUD).
Questions about your order? Contact us at holyh2o.com.au/pages/contact-us — we answer every email personally, usually within one business day.
