So you've made an order? Welcome to the HolyH2O family!

Once you have placed an order, our team will carefully package your items and ship them within 24-48 hours. To speed up delivery if your order contains different types of products, you may sometimes receive them separately so we can get them to you as fast as possible.

Your order will be sent via Australia Post, and then they should be safely in your patiently waiting hands within 7-10 business days**.

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.

Although we require a signature on delivery, due to current COVID-19 limitations this is at the discretion of the Australia Post’s delivery driver and they may leave your package in a safe place, or take it to your nearest post office if you are not home.

*Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.

**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!

All orders include FREE and fast delivery Australia-wide.

Once your order is picked and packed, the magical journey from HolyH2O HQ to your front door begins.  

You can expect your order to arrive within 7-10 business days* from the day you place it. 

*Please note: Although Australia Post quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

Yay, time to celebrate – your order is on its way! After we pass your order to Australia Post, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the Australia Post site so you can follow the live tracking updates!

Haven’t received your shipping confirmation email yet? Check your spam folder too (it may have ended up there).

Think your order might be lost in transit? Although Australia Post quote us 3-7 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Australia Post. 

*Please note: For any queries or issues related to your Australia Post order, we recommend you first reach out to Australia Post directly. While we understand delays are frustrating, we are required to work within Australia Post’s processes. Once you have contacted Australia Post directly, let us know and we can contact them on your behalf to try and resolve any issues ASAP.

Oops, is your order not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.

If your order has been shipped, don’t panic! You can still redirect it via the Australia Post tracking link we provide on your shipping confirmation email.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

At this time, we only deliver our products to customers in Australia.

All our products are shipped right here in Australia, out of our distribution centre. This means there’s no need to stress about any customs fees, as it’s shipping from your own backyard.

The HolyH2O™ Hydronizer is designed to be user-friendly. Simply fill the bottle with water, power it on, wait for the hydrogen infusion, then enjoy!

The molecular hydrogen seamlessly integrates into the water, resulting in antioxidant-rich (energy-boosting) water with optimal bioavailability.

With a simple click, you can transform your drinking water into a potent source of hydration and energy.

No fuss, no filter changes needed, just plug, play, and hydrate away!

Check this: https://www.youtube.com/shorts/WPNyDaR5kxU

Please refer to the Hydronizer - User Manual

For support, email us: hi@holyh2o.com.au

The Hydronizer bottles (Portable, Prime & 2L pitcher) are crafted from high boron double glazing glass, so you can see that H2O magic happening inside.

The new 1.5L Tough Titan is made from food-grade Tritan® material that is impact-resistant and free of bisphenol A (BPA), bisphenol S (BPS), estrogenic activity (EA) and androgenic activity (AA).

Classic / Portable Variant (450ml):
Power Consumption: 10W
Charging Time: 2-3 hours
Working Time: 3 minutes per cycle
Size:7x 20.7cm​
​​​​​​Battery Capacity: 1200mAh
Hydrogen Concentration: 1.2-1.4 PPM

Prime 3X (300ml):
Charging Time: 2-3 hours
Working Time: 5 minutes per cycle
Reduces oxidative stress -690 mV ORP
Hydrogen Concentration: 3 PPM
Features advanced PEM & Titanium SPE technology.

+ self-cleaning option
+ built-in cannula inhaler ability

Pitcher (2L):
Power Consumption: 350W
Size:18 x 26cm​
Hydrogen Concentration: 1.5-1.8 PPM

Tough Titan (1.5L):
Reduces oxidative stress -650 mV ORP
Size 5.5 x 10inches
Net weight: 260g
Battery: 1500mAh

Hydrogen concentration: 1.2-2.4 PPM

+ LED Light, Nylon Strap, Leather Handle

H2 production: Platinum Coated Titanium Plates, PEM - Proton Exchange Membrane, PC/SPE Film

Nope!
That is one of the main benefits of the Hydronizer. The device is crafted to be reusable and rechargeable, ensuring it continues to produce hydrogen-enriched water for an extended period.

Clean your unit with a touch of TLC—use mild soap and warm water.

Living in a hard water area? No worries!
Once a month, you can pamper your Hydronizer with a descaling session.

Simply mix a solution of water and vinegar (about 1:1) and let it sit for an hour. Rinse it thoroughly after.

The device isn't a fan of extreme measures. So, avoid submerging the base, dishwasher adventures, or the rough touch of metal brushes.

Gentle care equals a long and happy life for the device!

You're free to transfer your ionized water to any other glass/metal bottle without any worries. 

We recommend sipping it up within that 30-minute window to get the most benefit.

Whenever you're ready to drink more hydrogen water, all you have to do is press the power button & the Hydronizer will run another cycle.

It's all about keeping things zesty and potent!

If your Hydronizer isn't generating hydrogen bubbles or has ceased to do so, fill your bottle or pitcher with warm water and let the PEM unit at the base soak in water for 2-3 hours.

This process will rejuvenate the proton exchange membrane, which may have dried out and caused it to malfunction.

Remember that distilled water simply lacks the minerals needed to create those refreshing bubbles.

To amp up the performance, try adding a pinch of natural sea salt or a small amount of mineral-rich water to your distilled water.
This will make a significant difference!

Leveraging PEM technology, our Hydronizer is designed to work with a range of water sources, including tap water, filtered water, reverse osmosis, natural spring water, purified water, well water, and distilled water.

It's important to remember that water with low mineral content may produce a less noticeable visual reaction.

We recommend using ambient, cold or iced water. DO NOT pour boiling water in the product, as it may cause damage to the built-in PEM filter.

On a full charge, the Hydronizer is designed to keep you hydrated throughout the day.
You can enjoy around 10 refills i.e approx 2 days of continuous use (depending on the specific model and usage conditions)

Imagine starting your day with a full bottle of hydrogen-enriched water, and it's still with you during your lunch break.

It's like having your personal hydration companion!

Absolutely! Proper hydration is essential for peak physical performance.

The HolyH2O™ Hydronizer ensures optimal hydration, allowing you to perform at your best during workouts and sports activities.

It's backed by science.

In a study involving ten young athletes, the consumption of hydrogen water was found to mitigate lactic acid accumulation during strenuous physical activity and alleviate muscle fatigue.


Consuming 2 litres of hydrogen-infused water daily in a two-week study enabled eight cyclists to enhance their sprint performance by increasing their energy levels and reducing feelings of exhaustion 💪🏻

Yes, staying hydrated is crucial for weight loss. The Hydronizer makes it easier to consume the necessary amount of water, helping you stay on track with your fitness goals and promoting weight loss.

A scientific study found that a continuous consumption of hydrogen-infused water produced effects on the body akin to those achieved through calorie restriction.

Hydrogen is known for its antioxidant properties, which can help promote clear, glowing skin and maintain joint health.

A scientific study on hydrogen-infused water demonstrated that it supports your body's overall well-being.

Oh we totally get the need for cold water in summer!
Our suggestion is using cold water from the fridge to create a fresh batch for consumption.

This way, you're ensuring that each sip is packed with all the goodness the Hydronizer has to offer.

We are only taking on a limited number of wholesale clients at the moment.
To place a bulk order there is a 20 bottle minimum. If you are interested to resell, please contact us here for more information!

If you think you are good fit for our brand, message, and lifestyle; we would love to hear from you!

Send us a little bit about yourself or your brand and how you believe that aligns with the HolyH2O lifestyle.

As always, we are so unbelievably grateful for all the love and support we have received over the years. Let get in touch!

(hi@holyh2o.com.au)

Have a special someone who you think needs some of our products in their life? You can ship any HolyH2O product directly to that lucky lad or lady by entering their address as the shipping address, and your own as the billing address. Plus we don’t include any value invoices inside the box as any receipts are sent directly to your own email address. It’s that easy!

*Please note: Due to the fact we use external fulfilment partners, we are unable to include messages in the package - we’re sorry!

Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy.

We offer risk free money back guarantee (100 days for any Hydronizer) as indicated on product pages, during which you can return them at any time.

However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:

1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.

3. Item(s) must be in the original packaging, which must be in original condition.

This includes attached tags and packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.

*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you out! Please refer to our returns policy for more information.

Sadly, we know that sometimes our products are just not quite the right fit for some people. You can certainly return anything you order from us for a full refund as per our return policy.

*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All products must be returned in as new condition, with any tags and the original box.

**Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

We’ve got you covered here too. All eligible returns (for both refunds and exchanges) within Australia will be covered with a free return shipping label that we are happy to organise for you, which means no expenses at the post office! Just contact our friendly team here and they will be able to help you along the way.

*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout.

We are working hard behind the scenes to get our products in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.

We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.

All jokes and puns aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay and Apple Pay too!

Unfortunately, we don't currently offer any split pay options (like Afterpay, Klarna or ZipPay). These are coming soon though!

Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).

Made your HolyH2O purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply contact our helpful team here and they will be happy to help correct this for you.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).

All pricing for our Australian store is listed in Australian dollars (AUD).

Something not quite right with your order? Don’t worry, our HolyH2O team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! You can contact us here or by emailing us at hi@holyh2o.com.au.

This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

We always strive to be the best so we love hearing your thoughts. We also love hearing your HolyH2O stories, as it warms our hearts to see our products being used and loved out in the big wide world. Should you have any feedback for us, please feel free to send it here.

Our HolyH2O HQ is located in Sydney, Australia. Your HolyH2O products start their journey to you from our warehouses located in Sydney and Melbourne.

*Please note: Our HolyH2O HQ is not a retail store and we hold no stock there, and we are unable to offer collection at any of our fulfilment centres.