No. H2O.ai is an American enterprise machine learning and AI software company. HolyH2O is an Australian consumer health brand based in Sydney, NSW, that makes physical water filtration and hydrogen water products. The two companies share no ownership, partnership, or affiliation of any kind.
No. HolyH2O is not an app, software platform, or digital product of any kind. HolyH2O makes physical water filtration devices and hydrogen water bottles for Australian households.
Everything you need to know about HolyH₂O, our products, and how they work. Can’t find your answer? Contact us directly — we answer every email ourselves.
HolyH₂O is an Australian consumer health brand based in Sydney, New South Wales. We design and sell physical water filtration and hydrogen water products for Australian households — including the Trinity Water Filter, the Hydronizer range, and Shower and Bath Filters.
We are Australian-owned and family-founded, shipping from warehouses in NSW, VIC, and QLD. Read our story →
Yes — specifically. Australian tap water in most major cities (Sydney, Brisbane, Perth, Adelaide) uses chloramine as a disinfectant — a combination of chlorine and ammonia — rather than free chlorine alone. Unlike free chlorine, chloramine does not evaporate from water and does not dissipate in a hot shower. It requires catalytic carbon to remove effectively.
Most water filters designed for the US or European market use regular activated carbon, which is largely inadequate for chloramine. HolyH₂O products are built around Australian water conditions — including chloramine treatment, fluoride, and local heavy metal and microplastic profiles.
Chloramine (monochloramine) is a disinfectant formed when chlorine and ammonia are combined. It’s used in Sydney, Brisbane, Perth, and Adelaide water supplies because it’s more stable than free chlorine and lasts longer in the distribution network.
For shower filters, this matters because chloramine does not evaporate in a hot shower the way free chlorine does — meaning every shower involves full-concentration exposure for several minutes. It also requires catalytic carbon to break down, not standard KDF or regular activated carbon. For people with sensitive or eczema-prone skin, choosing a filter with the right media type makes a real difference.
Most countries (including the US and much of Europe) use free chlorine as a disinfectant, which standard activated carbon removes effectively. Australian cities predominantly use chloramine, which requires catalytic carbon to remove. A US-spec filter with standard carbon will reduce taste and odour but leave chloramine largely intact.
HolyH₂O products are designed and tested around what’s actually in Australian tap water — not generic global specs.
The Trinity Water Filter is a three-stage gravity-fed benchtop drinking water filter. No plumbing, no power, no professional installation required — suitable for renters and homeowners alike. It removes 99.99% of chlorine, heavy metals, industrial chemicals, and 180+ other contaminants including fluoride, chloramine, lead, mercury, arsenic, microplastics, and sediment. Tested to NSF Standards 42, 53, and 401.
Available in three sizes:
| Size | Dimensions (L × W × H) |
|---|---|
| 14 Litres | 29 × 29 × 60 cm |
| 16 Litres | 32 × 32 × 60 cm |
| 22 Litres | 32 × 30 × 64 cm |
Made from food-grade, impact-resistant BPA/BPS-free material. No power required.
Yes. The KDF cartridge (Stage 2) removes fluoride through its redox exchange process. The Trinity is tested to NSF Standard 53, which covers health-effect contaminants including fluoride. Australian tap water is fluoridated at approximately 0.6–1.1 mg/L in most capital cities.
| Stage | Media | Replacement Frequency |
|---|---|---|
| Stage 1 (top) | Ceramic dome | 8–10 months (cleanable monthly) |
| Stage 2 (middle) | KDF cartridge | 4–6 months |
| Stage 3 (bottom) | Mineral stones | 8–10 months |
Frequency depends on usage and water quality. If you notice a change in taste, it’s time to replace. Order replacement cartridges: holyh2o.com.au/products/cartridges
The ceramic top filter can be cleaned monthly under cool running water with a soft brush or scouring pad. Full setup guide: youtu.be/YEYtMDjLQLY
Yes. HolyH₂O offers a lifetime replacement guarantee on the Trinity Water Filter as long as you replace the filter cartridges every 3–6 months via our Subscribe & Save plan. If your filter stops working under normal use, we’ll replace it for free. Misuse or neglect will void the guarantee.
The Hydronizer uses SPE/PEM (Solid Polymer Electrolyte / Proton Exchange Membrane) electrolysis. Fill the bottle with water, press the button, and a platinum-coated titanium membrane dissolves molecular hydrogen gas (H₂) directly into the water. Oxygen and any byproducts are vented out through a separate exhaust chamber — not into your drinking water.
Simply fill, press, wait for the cycle to complete, and drink. No filter changes needed. Drink within 30 minutes for maximum hydrogen concentration. Watch: youtube.com/shorts/WPNyDaR5kxU
They are fundamentally different technologies. An alkaline water ioniser (like Kangen) uses basic electrolysis to raise water pH, splitting water into an alkaline stream and an acidic waste stream. The goal is higher pH.
A SPE/PEM hydrogen water bottle like the Hydronizer uses a proton exchange membrane to dissolve pure molecular hydrogen gas (H₂) into water without significantly altering pH. The goal is dissolved H₂ concentration.
The HolyH₂O Hydronizer is not an alkaline ioniser. It does not raise pH as its primary function. The two products are commonly confused but are distinct in technology, mechanism, and outcome.
| Model | H₂ Concentration | Capacity | Cycle | Battery |
|---|---|---|---|---|
| Classic | 1.4–1.8 PPM | 450 mL | 3 min | 1200 mAh, Type-C |
| Hydronizer 2.0 | 3–5 PPM | 450 mL (glass) | 5 min | 1500 mAh, Type-C |
| Infinity | Up to 10 PPM | — | 5 or 10 min | Type-C (5V-1A) |
| 2L Pitcher | 1.8–2.4 PPM | 2 L (glass) | — | 350W |
All models use 100% titanium electrode plates with 100% pure platinum coating and a PEM proton exchange membrane. Glass models use high boron double-glazed glass. The Infinity and Tough Titan use food-grade Tritan® (BPA/BPS/EA/AA-free).
No. The Hydronizer is fully reusable and rechargeable — no filter changes needed. Clean with mild soap and warm water. In hard water areas, descale monthly with a 1:1 water-and-vinegar solution, leave for an hour, then rinse thoroughly. Let the unit air-dry when not in use. Avoid submerging the base, dishwashers, and metal brushes.
On a full charge you can expect approximately 10 refills (around 2 days of continuous use, model dependent).
The Hydronizer works with tap water, filtered water, reverse osmosis, natural spring water, purified water, well water, and distilled water. Use ambient, cold, or iced water only — do not use boiling water as it can damage the PEM membrane.
Water with very low mineral content (such as distilled water) may produce less visible bubbling. To improve performance, add a small pinch of natural sea salt or a small amount of mineral-rich water.
If bubbles stop, soak the PEM unit in warm water for 2–3 hours to rehydrate the membrane.
Cool+ is a probiotic oral spray designed for instant, long-lasting fresh breath on the go. It uses our Oralbiome™ formula — combining two clinically studied probiotic strains (BLIS K12™ and BLIS M-18™) with nano-atomization technology — to kill 99.9% of bad bacteria and restore balance to the oral microbiome.
Unlike gum or single-use sprays, Cool+ is reusable and refillable. One Flavour Pod™ lasts approximately 150 sprays (around 30 days). Simply spray for 3 seconds and freshness lasts up to 6 hours. No sugar, no alcohol, no chemicals — recommended by dental hygienists and FDA approved.
Cool+ is available in 8 flavours: Mint, Watermelon, Blueberry, Peach, Mango, Grape, Mojito, and Taro. You can purchase a single flavour or bundle multiple flavours together.
Each Flavour Pod™ delivers approximately 150 sprays, which works out to roughly 30 days of daily use. The Cool+ device itself is reusable — just swap in a new pod when yours runs out. No usage limits per day.
Yes. Cool+ contains 100% natural plant-based extracts — no sugar, no alcohol, no artificial dyes, and no chemicals. It is compatible with keto, vegan, and paleo diets. It is also FDA approved and recommended by dental hygienists.
The Titan Gym Bag is a magnetic gym accessory bag designed to keep your essentials — phone, keys, wallet, and water bottle — clean, secure, and within reach during your workout. It attaches magnetically to any steel gym equipment (racks, cables, machines), so your gear is never on the floor again.
It features lockable zippers, a built-in phone pouch for hands-free viewing, multiple carrying options, and premium sweat- and water-resistant materials. As seen in Muscle & Fitness, Women’s Health, and Iron Man magazine.
The Titan Bag uses powerful built-in magnets that attach directly to any steel surface — squat racks, cable machines, benches, and most commercial gym equipment. The hold is strong enough to keep the bag secure with a full water bottle and everyday essentials inside.
It also comes with multiple carrying options so you can wear it crossbody or on your belt when moving between stations. No gym floor. No hooks required.
Yes — the Titan Bag is designed to hold a water bottle alongside your other gym essentials. It pairs perfectly with the Hydronizer Classic and Hydronizer 2.0 (450 mL) for a complete gym hydration setup. If you’re unsure about fit with a larger model, contact us before ordering.
Yes. The Shower Mate, Shower Max, and Bath Mate all use catalytic carbon filtration — the correct media type for Australian chloramine-treated water. Standard KDF or regular activated carbon filters (common in US-market shower filters) will not adequately remove chloramine.
All HolyH₂O shower filters fit standard Australian shower arms with no tools required. They are particularly popular with families and anyone with sensitive or eczema-prone skin.
Both use the same catalytic carbon filtration media and remove the same contaminants — the difference is form factor:
Both fit standard Australian shower arms and require no tools to install.
Replacement frequency depends on your water quality and how many people are showering daily. As a general guide:
If you notice a reduction in water pressure or a return of chlorine odour, it’s time to replace sooner. Order replacement cartridges: holyh2o.com.au/products/shower-cartridges
Yes. The Bath Mate fits straight faucets directly and comes with a velcro strap to secure it on curved faucets. No tools or plumbing required. If you’re unsure about compatibility, contact us before ordering.
Orders are carefully packaged and dispatched within 24–48 hours. Delivery via Australia Post typically takes 7–10 business days from dispatch. Orders containing different product types may sometimes be shipped separately to get them to you faster.
Once dispatched, you’ll receive a shipping confirmation email with a tracking number. All orders include free delivery Australia-wide. We also ship to New Zealand.
Please note: Delivery timeframes are from the date of dispatch. Pre-order items show their dispatch date next to the product name.
Once your order is dispatched, you’ll receive a shipping confirmation email with a Track Order button linking directly to Australia Post live tracking. Haven’t received it? Check your spam folder.
If your order shows a ‘delayed’ status on Australia Post tracking, this is normal during peak periods. If your order hasn’t arrived within 20 days, contact us and we’ll launch an investigation with Australia Post.
Yes — if your order hasn’t shipped yet, contact us with the new address and we’ll update it. If it’s already been dispatched, you can redirect the parcel using the Australia Post tracking link in your shipping confirmation email.
Please note: We can only deliver to the address provided at checkout. If an incorrect address is provided and the package is delivered there, we are unable to retrieve it — please double-check before placing your order.
Absolutely. Enter the recipient’s address as the shipping address and your own as the billing address. No invoice is included in the box — receipts are sent to your email only. Please note: due to external fulfilment partners, we’re unable to include personalised messages in the package.
HolyH₂O offers a 100-day risk-free trial on eligible products. If you’re not satisfied within 100 days of delivery, contact us to arrange a return. Items must be returned in original condition and packaging.
Please note: Consumable items such as filter cartridges and replacement media are excluded from our return policy due to hygiene reasons — once opened, we are unable to restock them to prevent cross-contamination. Return eligibility is clearly noted on each individual product page before you purchase.
Refunds are processed within 2–5 business days once the return is received.
Email us at hi@holyh2o.com.au or use the contact form with your order number and reason for return. We’ll respond within 1 business day with return instructions.
We’re sorry to hear that. Please contact us within 48 hours of receiving your order, with photos of the damage and your order number. We’ll arrange a replacement or refund promptly — no need to return the damaged item.
We accept Visa, Mastercard, American Express, debit cards, Google Pay, and Apple Pay. All pricing is in Australian dollars (AUD). Payments are processed securely through Shopify Payments.
Yes. Our checkout is powered by Shopify Payments, which is PCI DSS Level 1 compliant — the highest level of payment security certification. We never store your card details, and all transactions are encrypted via SSL.
Email us at hi@holyh2o.com.au or use the contact form. We’re based in Sydney and answer every email ourselves — usually within 1 business day.
HolyH₂O HQ is in Sydney, NSW. There is no retail storefront — all orders are fulfilled from warehouses in NSW, VIC, and QLD.
No — HolyH₂O is an online-only brand. We don’t have a retail storefront or showroom, and our fulfilment warehouses are not open for collection. All orders are placed through our website and shipped directly to you.
Still have a question?
Email us at hi@holyh2o.com.au — we answer every message ourselves, usually within 1 business day.
